Bartender Handbook


Job Title




Restaurant Floor/Service

Reports To



Non Exempt

Non Exempt

Date Prepared


Full Time/

Part Time

Part Time




Under the direction and supervision of the owner, and in accordance with the business plan of Wauwatiki, the server shall be responsible for ensuring satisfaction and comfort of guests by performing all bartender duties listed below.   



Essential Duties & Responsibilities:

·      Perform excellent service to all guests, staff, and vendors

  • Communicate in a friendly, clear and honest manner with all guests and staff
  • Display professionalism by following dress code, keeping conversation appropriate and maintaining friendly attitude
  • Work closely and cooperatively with front house manager(s) to ensure guest satisfaction
  • Maintain professional relationships with all staff
  • Read whiteboard in kitchen at beginning of every shift
  • Perform all duties on server opening checklist
  • When guests are seated or enter the restaurant, greet them immediately
  • Follow seven points of contact as listed below:
    • Initial greeting when guests enters restaurant
    • Greeting at table including introducing yourself, listings specials, soups and outages if applicable and taking drink order if ready (give menus and silverware and scones on weekend at this point)
    • Food order/ Drink order
    • Serve food and ask if guest needs anything right away such as additional drinks, refills, condiments etc.
    • Check back with guests after first few bites to see how things are
    • Bill/pay bill
    • Thank them for coming and have a good day
  • Place food order immediately after each table has ordered (not waiting and putting in multiple orders at one time)



  • Ensure ticket has printed in kitchen and check for accuracy on each order
  • Perform side duties such as: roll silverware, check on bathroom cleanliness and stocking, ice, to go containers are stocked
  • Listen for food bell and run it out immediately even if it’s for another server’s table
  • All breaks must be approved by manager on duty
  • Maintain cleanliness and organization behind counter
  • Maintain personal hygiene, proper sanitation procedures, and appearance
  • No food should be consumed behind counter or in kitchen
  • All server meals must be rung up by another staff member who is not serving, and must be paid for prior to consumption
  • All beverages consumed by staff must be in a reusable and covered container
  • Possess excellent skill and knowledge of POS system including splitting checks, redeeming coupons, and more
  • Be knowledgeable about discounts and be able to accurately process all discounts
  • Assist other servers upon request and as needed
  • Perform shift change checklists and/or closing checklist depending on shift schedule
  • Perform all front of house cleaning duties (daily and weekly items)
  • Perform cleaning duties assigned by manager near end of shift
  • Close out all tables, run server report and submit all receipts, coupons and money to manager
  • Communicate with manager to ensure all duties are completed before clocking out and leaving
  • Participate in and be present for all staff meetings
  • Perform other duties assigned by owner
  • Follow all policies and procedures as set forth by Wauwatiki practices





Essential Knowledge, Skills & Environment:


Education, Training & Work Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • One or more years of experience in a related field.
  • Strong written and verbal communication skills


Specialized Knowledge, Skills & Certifications

  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community while articulating Wauwatiki’s purpose and business plan




Equipment & Applications

  • All Bar Equipment
  • POS Software
  • Phone and Fax Machine


Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

  • The ability to frequently stand, walk or sit for extended periods of time
  • The ability to use hands to handle or feel objects, tools or controls and reach with hands and arms
  • The ability to repeatedly bend over to retrieve supplies and equipment
  • The ability to see, speak and hear customers and staff
  • The ability to work in an environment with a moderate noise level
  • The ability to climb or balance, stoop or kneel and crouch or crawl
  • The ability to lift light equipment up to 50 pounds
  • The ability to move outdoor furniture




The above statements describe the general nature of work being performed in this job. They are not intended to be an exhaustive list of all duties, and additional responsibilities may be assigned, and required by management. 


We understand and mutually accept the above description to the job to be performed for Wauwatiki