Host Handbook

Job Title




Restaurant Floor/Service

Reports To



Non Exempt

Non Exempt

Date Prepared



Full Time/

Part Time

Part Time




Under the direction and supervision of the owner, and in accordance with the business plan of Wauwatiki, the host shall be responsible for ensuring satisfaction and comfort of guests, speedy seating and clear communication with staff and guests. 



Essential Duties & Responsibilities:

·      Perform excellent service to all guests, staff, and vendors

  • A host is first point of contact for guests, ensure guest satisfaction by communicating in a friendly, clear and honest manner
  • Display professionalism by following dress code, keeping conversation appropriate and maintaining friendly attitude
  • Communicate with guests, asking how food and service are
  • Work closely and cooperatively with Front House Manager(s) to ensure guest satisfaction
  • Maintain professional relationships with all staff
  • Keep front house manager(s) informed of all staff behavior and other issues while on duty
  • Participate in and be present for all staff meetings
  • Set up front chalkboard to read “Please Wait to be Seated”
  • Seat guests, give them menus and let them know a server will be right with them
  • Host needs to stay on floor, not behind counter unless necessary to make drinks
  • Host needs to be organized for servers
  • At beginning of shift, set up host stand with menus, floor map and assigned server sections labeled on floor map
  • Greet all guests immediately upon entering restaurant (at the door)
  • Take name and number in party
  • Do not seat party until entire party has arrived
  • Give an estimate of how long it will be (usually it doesn't take longer than 15-20 min to get seated)



  • Keep front aisle free for servers and safety precautions
  • Take drink order if they want (do not take food if they are not seated)
  • Track drink order on guest check to be given to server
  • When a table opens bus/or have it bussed and cleaned
  • Seat next group
  • Let server whose section it is in what table they have and pass along guest check if applicable
  • Track where they were seated and who server is on host sheet
  • Get customers silverware and scones if server needs help
  • Refill coffee/water and see how guests are doing
  • Keep eye on entire dining room to see if guests need anything
  • Communicate to guests who place a pickup order that seating is for in dine in guests only
  • Do not allow carry-ins
  • Help servers with drinks if needed
  • Help run food if needed
  • Assist in kitchen if needed
  • Keep an eye on bathrooms to be sure they are cleaned and stocked
  • Bus tables or pull dishwasher or prep person out to bus tables
  • Keep tables stocked
  • Break down host stand, clean off floor map and change front chalkboard to read “Please Seat Yourself”
  • At end of shift, perform cleaning duty assigned by manager
  • It is expected that host stay on duty and assist with cleaning, server-side duties, and prep/other back of the house duties until manager releases host
  • Perform other duties assigned by owner
  • Follow all policies and procedures as set forth by Wauwatiki practices




Essential Knowledge, Skills & Environment:


Education, Training & Work Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • One or more years of experience in a related field.
  • Strong written and verbal communication skills







Specialized Knowledge, Skills & Certifications

  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community while articulating Wauwatiki’s purpose and business plan.


Equipment & Applications

  • POS Software
  • Phone


Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

  • The ability to frequently stand, walk or sit for extended periods of time
  • The ability to use hands to handle or feel objects, tools or controls and reach with hands and arms
  • The ability to repeatedly bend over to retrieve supplies and equipment
  • The ability to see, speak and hear customers and staff
  • The ability to work in an environment with a moderate noise level
  • The ability to climb or balance, stoop or kneel and crouch or crawl
  • The ability to lift light equipment up to 50 pounds
  • The ability to move outdoor furniture




The above statements describe the general nature of work being performed in this job. They are not intended to be an exhaustive list of all duties, and additional responsibilities may be assigned, and required by management. 


We understand and mutually accept the above description to the job to be performed for Wauwatiki